Electronic Banking Security Advice

Important notice

If you suspect that your log-in or authorization credentials are exposed to unauthorized parties, immediately report your suspicion to your EB-hotline:

Germany: 01805 304 530-50 (service hours: 7.30-17.30)
Rest of Europe - click here

Outside our business hours, please complete the contact form provided below. By completing and submitting this from you request the bank to block your user profile and the authorization access to your electronic banking system.

In addition to notifying us and in order to prevent any unauthorized access please

Contact immediately the internal EB-administrator in your company and ask for an immediate administrator lock of your user ID
Execute 3 wrong log-in attempts and lock your ID in this way

Report form

Please fill in the required data:

Account details

Electronic banking application

Personal details

User Name/Userid/BCSid*:

First Name*:

Last Name*:

Email Address*:

Company details

Electronic banking domain name/ID:

Phone Number*:

Company Name*:

Address:

City/Location:

Country*:

* These fields are mandatory

Please note that on the next available working day our Client Service Department will contact your company administrator in order to reactivate your user credentials.

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Last Update: 9.9.2010